Refund & Return Policy

Last updated: September 19, 2026

We want every piece to be right for you. Because everything we sell is a unique, one-of-one item, returns are handled carefully and case by case — but our commitment is simple: if something isn't as described, we make it right.

1. Return Window

You have 14 days from the date your package is delivered to request a return or exchange. Requests made after 14 days may still be considered at our discretion.

2. How to Start a Return

Email info@edstarresellsllc.com with your order reference, the item(s) you'd like to return, and the reason.
Include 2–3 clear photos of the item as received.
We'll reply with a return address and any instructions within one business day.

Returns sent without prior approval may be refused or sent back to you.

3. Item Condition for Returns

To qualify for a refund or exchange, the item must be:

In the same condition as received (unused or tried on, unworn in public).
Free of new stains, odors, pet hair, or damage.
With all original tags, labels, and any included packaging if available.

4. Shipping Costs

If the item arrived damaged, wrong, or not as described, we cover the return shipping.
For change-of-mind returns, the customer is responsible for return shipping. We recommend using a trackable, insured service.

5. Refund Processing

Once your return arrives and passes our inspection (typically 2–3 business days), we issue your refund within 5–7 business days to your original method of payment, or as a store credit if you prefer — whichever you choose.

6. Exchanges & Size Swaps

Exchanges for a different size of the same style (when stock allows) or a different piece of equal or higher value can be arranged through the same process. Price differences are quoted before the swap ships.

7. Final Sale Items

Items explicitly marked "final sale" on their listing are not eligible for return or exchange, except where a defect not visible in the listing is proven.

8. Non-Returnable Situations

Items that show signs of misuse, wear, or alteration after delivery.
Returns received after the 14-day window without prior approval.

9. Questions?

Contact us any time at info@edstarresellsllc.com or +1 (760) 884-2851 — we're happy to help and will always aim for a fair resolution.